{"id":306,"date":"2019-02-05T12:39:05","date_gmt":"2019-02-05T12:39:05","guid":{"rendered":"https:\/\/zmakelijk.be\/ov\/?page_id=306"},"modified":"2024-11-15T10:29:05","modified_gmt":"2024-11-15T10:29:05","slug":"faq","status":"publish","type":"page","link":"https:\/\/onlyvans.be\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"306\" class=\"elementor elementor-306\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6fb0386 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6fb0386\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aac7019 sc_inner_width_none sc_layouts_column_icons_position_left\" data-id=\"aac7019\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3323cf2 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"3323cf2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 25-07-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<section data-snippet=\"s_text_block\" data-name=\"Text\"><div><h2>Why choose OnlyVans?<\/h2><h4>Personal approach<\/h4><p>Belgian team of active &amp; experienced campervan travellers.<\/p><p><span style=\"color: #221b40; font-family: Metropolis, sans-serif; font-size: 1.6667em; font-style: normal; font-weight: 800; letter-spacing: 0px;\">New campervans for 2-4 people<\/span><\/p><p>We provide a mix of new campervans for 2-4 people, easy to drive and navigate<\/p><p><span style=\"color: #221b40; font-family: Metropolis, sans-serif; font-size: 1.6667em; font-style: normal; font-weight: 800; letter-spacing: 0px;\">Competetive prices<\/span><\/p><p>Rent at competitive prices, inclusive with camping gear and expert advice<\/p><p><span style=\"color: #221b40; font-family: Metropolis, sans-serif; font-size: 1.6667em; font-style: normal; font-weight: 800; letter-spacing: 0px;\">Travel packages<\/span><\/p><p>Tailored travel packages &amp; destinations adjusted to couples, families or groups<\/p><p><span style=\"color: #221b40; font-family: Metropolis, sans-serif; font-size: 1.6667em; font-style: normal; font-weight: 800; letter-spacing: 0px;\">Centrally located<\/span><\/p><p>Centrally located in Grimbergen (A12\/E19), easy accessible to start your adventure<\/p><p><span style=\"color: #221b40; font-family: Metropolis, sans-serif; font-size: 1.6667em; font-style: normal; font-weight: 800; letter-spacing: 0px;\">Park &amp; Go<\/span><\/p><p>Option to leave your car or pick up the van before embarking on your adventure<\/p><\/div><\/section><section data-snippet=\"s_text_block\" data-name=\"Text\"><h2 data-anchor=\"true\">What are the terms of payment?<\/h2><h4>To confirm booking<\/h4><p>To confirm your booking you simply make a downpayment of 50% of your rental order. If your departure date is within 60 days you will need to pay the full amount of the rental order.<\/p><p><span style=\"color: #221b40; font-family: Metropolis, sans-serif; font-size: 1.6667em; font-style: normal; font-weight: 800; letter-spacing: 0px;\">Two month before leaving<\/span><\/p><p>\u00a0The outstanding amount (50%) is due 60\u00a0days before departure.<\/p><p style=\"font-family: Metropolis, sans-serif; font-size: 18px; line-height: inherit; font-weight: 300; font-style: normal; letter-spacing: 0.38px;\"><span style=\"color: #221b40;\"><span style=\"font-size: 30.0006px; letter-spacing: normal;\"><b>Warranty\u00a0<\/b><\/span><\/span><\/p><p style=\"font-family: Metropolis, sans-serif; font-size: 18px; line-height: inherit; font-weight: 300; font-style: normal; letter-spacing: 0.38px;\">\u00a0A warranty of 1250\u20ac\u00a0 is due 5 days prior departure date. No warranty, no campercar.\u00a0<\/p><p><span style=\"color: #221b40; font-family: Metropolis, sans-serif; font-size: 2.556em; font-style: normal; font-weight: 800; letter-spacing: 0px;\">\u00a0<\/span><\/p><p><span style=\"color: #221b40; font-family: Metropolis, sans-serif; font-size: 2.556em; font-style: normal; font-weight: 800; letter-spacing: 0px;\">What is covered by the insurance<\/span><\/p><p><span style=\"color: #221b40; font-family: Metropolis, sans-serif; font-size: 1.6667em; font-style: normal; font-weight: 800; letter-spacing: 0px;\">Full omnium<\/span><\/p><\/section><section data-snippet=\"s_text_block\" data-name=\"Text\"><p>Our campervans are full omnium insured\u00a0with a deductible (&#8216;own riks&#8217;) of 1250\u20ac. This includes roadside assistance and a replacement vehicle.<\/p><p><span style=\"color: #221b40; font-family: Metropolis, sans-serif; font-size: 1.6667em; font-style: normal; font-weight: 800; letter-spacing: 0px;\">Assistance after an accident or breakdown<\/span><\/p><p>You are covered for assistance after an accident or breakdown. A\u00a0replacement car is provided and\/or your hotel expenses (ceiled budget)\u00a0are reimbursed.<\/p><p><span style=\"color: #221b40;\"><span style=\"font-size: 25.0005px; letter-spacing: normal;\"><b>Young or inexperienced drivers\u00a0<\/b><\/span><\/span><\/p><p>The minimum age for renting a campervan is 23 years old. People of age that do not have their drivers license longer than 5 years apply under the same rules as a young driver. In case of an accident in fault and depending on the situation, damage and costs, the insurance can add an additional fee for young and\/or less experienced drivers.\u00a0<\/p><\/section><section data-snippet=\"s_text_block\" data-name=\"Text\"><div><h2 data-anchor=\"true\">Is there a discount for longer rental periods?<\/h2><h4>Starting from 3 weeks<\/h4><p>A discount of 5% is applied to the third week during high season.<\/p><p><span style=\"color: #221b40; font-family: Metropolis, sans-serif; font-size: 1.6667em; font-style: normal; font-weight: 800; letter-spacing: 0px;\">Starting from 4 weeks<\/span><\/p><p>\u00a0A discount of 10% applies during the high season when renting from the 4th week.<\/p><\/div><\/section><section data-snippet=\"s_text_block\" data-name=\"Text\"><div><h2 data-anchor=\"true\">What is included ?<\/h2><h4>Travel<\/h4><ul><li>250 kilometres \/ day<\/li><li>Full omnium insurance (waranty of 1250\u20ac)<\/li><li>24\/7 Travel assistance<\/li><li>2nd driver<\/li><li>Parking for you car during holidays<\/li><\/ul><h4>Household contents<\/h4><ul><li>Cutlery of all kinds\u00a0<\/li><li>Cooking kit:\u00a0Pots &amp; pans<\/li><li>Outdoor table &amp; 2 chairs<\/li><li>Dishwasher box<\/li><li>Toiletproduct &amp; 1 toilet paper roll<\/li><\/ul><h4>Extra&#8217;s on demand &amp; at additional cost<\/h4><ul><li>See products (BBQ, SUP,&#8230;) at check out<\/li><\/ul><\/div><\/section><section data-snippet=\"s_text_block\" data-name=\"Text\"><h2 data-anchor=\"true\">What is the pick up &amp; drop off procedure?<\/h2><h4>Pick up<\/h4><ul><li>Arrival @Onlyvans<ul><li>You can find us in at lakensestraat 72, 1853 strombeek. Do not hesitate to call us if you have trouble finding us.\u00a0<\/li><li>A staff member will welcome you and verify your booking + security deposit.<\/li><\/ul><\/li><li>Meet your Van<ul><li>Once\u00a0administration is done you will get an introduction to your \u00a0campervan<\/li><li>We will get you familiarised with its features, gadgets, controls and other specifics<\/li><\/ul><\/li><li>Check your van<ul><li>Inspect the campervan for any existing damage or issues<\/li><li>Note any scratches, dents or other concerns on the departure &amp; rental agreement form<\/li><\/ul><\/li><li>Review Rental terms<ul><li>We will go over the rental terms &amp; conditions<\/li><\/ul><\/li><li>Collect keys &amp; equipment<ul><li>Receive keys to the campervan<\/li><li>If applicable collect any additional equipment (eg. camping chairs, BBQ, \u2026) included in your rental<\/li><\/ul><\/li><li>Ask Questions<ul><li>Don&#8217;t hesitate to ask us anything<\/li><li>Make sure all doubts are clarified before you hit the road<\/li><\/ul><\/li><\/ul><h4>Drop off<\/h4><ul><li>Clean your van<ul><li>Clean the van the best you can<\/li><li>Make sure the fridge, freezer, watertank &amp; toilet tank are emptied<\/li><li>Fill up the gastank<\/li><\/ul><\/li><li>Arrival @OnlyVans<ul><li style=\"font-size: 18px;\">You can find us in at lakensestraat 72, 1853 strombeek. Do not hesitate to call us if you have trouble finding us.\u00a0<\/li><li>Please respect the timings agreed upon. Call us in case of deviation.<\/li><\/ul><\/li><li>Small talk<ul><li>We always love to find out about your adventure and experience your had with the van. Please do elaborate<\/li><\/ul><\/li><li>Return keys &amp; equipment<ul><li>Hand over the\u00a0keys of the van<\/li><li>If applicable hand over any additional equipment (eg. camping chairs, BBQ, \u2026) included in your rental<\/li><\/ul><\/li><li>Check the van<ul><li>Together we will do a\u00a0tour of the campervan to check for damage or other issues<\/li><li>Note the\u00a0mileage<\/li><\/ul><\/li><li>Ask questions<ul><li>Make sure not to leave with any unclarity or uncertainty<\/li><\/ul><\/li><li>Drive away with your belongings and car<\/li><\/ul><\/section><section data-snippet=\"s_text_block\" data-name=\"Text\"><div><h2 data-anchor=\"true\">What is the procedure in case of damage?<\/h2><h4>In case of damage (you can continue your travel)<\/h4><p>Your contract includes a full omnium assurance. Fill out the forms, call the assistent service. Keep us posted and send pictures via whats app.<\/p><h4>In case of damage (accident, you can&#8217;t continue your travel)<\/h4><p>Your contract includes a full omnium assurance and reserve (camper)car (depending on availability). Fill out the forms Call the assistent service. Bring us up to date, send pictures via whats app.<\/p><\/div><\/section><section data-snippet=\"s_text_block\" data-name=\"Text\"><div><h2 data-anchor=\"true\">What if I (need to) cancel\u00a0my booking?<\/h2><h4>Free cancellation<\/h4><p>Up untill 60\u00a0days before leaving cancellation is free<\/p><h4>Late cancellation\u00a0<\/h4><p>&gt; 30 days before departure: 50% deposit is lost<\/p><p><span style=\"font-size: 18px; letter-spacing: 0.38px;\">&lt;30 days days before departure:\u00a0<\/span><span style=\"font-size: 18px; letter-spacing: 0.38px;\">100% deposit is lost<\/span><\/p><\/div><\/section><section data-snippet=\"s_text_block\" data-name=\"Text\"><h2 data-anchor=\"true\">Are there any extra costs?<\/h2><h4>Not included in the rental price<\/h4><div><ul><li>The cost of repair to the motor and mechanical parts and\/or content of housing unit as a result of misuse and \/ or neglect\u00a0<\/li><li>Tolls &amp; the consumption of motor fuel (diesel), Ad Blue, motor oil and gas<\/li><\/ul><\/div><h4>Traffic and parking fines<\/h4><p>Fines dating from\u00a0your rental period will be forwarded do you can follow up on this and send us a proof of payment. If follow up is not done correctly and we receive a reminder or need to pay ourselves a fee of \u20ac20,00 will be added to the fine.<\/p><h4>Charges for deviations from agreements<\/h4><ul><li style=\"font-family: Metropolis, sans-serif; font-size: 18px; line-height: inherit; font-weight: 300; font-style: normal; letter-spacing: 0.38px;\">Interior (kitchen &amp; fridge, bathroom, floor, seats, &#8230; ) neat &#8211; failing basis for additional fee of 100\u20ac.<\/li><li style=\"font-family: Metropolis, sans-serif; font-size: 18px; line-height: inherit; font-weight: 300; font-style: normal; letter-spacing: 0.38px;\"><span style=\"font-family: Metropolis, sans-serif; font-size: 18px; font-style: normal; font-weight: 300; letter-spacing: 0.38px;\">WC tank emptied and rinsed &#8211; in default basis for reimbursement of 50\u20ac.<\/span><\/li><li style=\"font-family: Metropolis, sans-serif; font-size: 18px; line-height: inherit; font-weight: 300; font-style: normal; letter-spacing: 0.38px;\">Waste water tank is empty &#8211; in default basis for reimbursement of 25\u20ac.<\/li><li style=\"font-family: Metropolis, sans-serif; font-size: 18px; line-height: inherit; font-weight: 300; font-style: normal; letter-spacing: 0.38px;\">Full diesel tank &#8211; in default the credit will be deducted from the deposit + Administrative cost of 50 \u20ac.<\/li><\/ul><\/section>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Why choose OnlyVans? Personal approach Belgian team of active &amp; experienced campervan&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-306","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - OnlyVans<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onlyvans.be\/fr\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - OnlyVans\" \/>\n<meta property=\"og:description\" content=\"Why choose OnlyVans? 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